Frequently Asked Questions

Nembulu Tours offers guided tours, airport transfers, private shuttle services, group transportation, corporate transfers, and customised travel experiences for individuals, families, and groups.

Yes. We provide reliable airport transfer services to and from major airports. Transfers can be arranged for individuals, families, and groups.

We provide services across our operating areas and selected destinations in South Africa. Please contact us with your pickup and destination details so we can confirm availability.

Yes. Private tours and shuttle services can be arranged for individuals, families, companies, and private groups.

Yes. We accommodate groups of different sizes and can arrange suitable vehicles based on the number of passengers, luggage requirements, and destination.

You can submit a booking enquiry through our website or contact us directly via WhatsApp or email. Please provide your preferred date, pickup location, destination, number of passengers, and any special requirements.

We recommend booking as early as possible, particularly for weekends, public holidays, peak travel periods, and large groups. However, last-minute bookings may be accommodated subject to availability.

Yes. We can work with you to create a customised itinerary based on your preferred destinations, activities, available time, and budget.

Yes. Guided tours can be arranged depending on the selected tour package. Please confirm when making your booking if you require a dedicated tour guide.

Our fleet and vehicle selection depends on the type of service, number of passengers, luggage requirements, and destination. We allocate an appropriate vehicle for each booking.

Passenger capacity varies depending on the vehicle selected. Please provide the number of passengers when requesting a quotation so we can recommend the appropriate vehicle.

Child seats may be available upon request, subject to availability. Please inform us when making your booking if you require a child seat.

Yes. Standard luggage requirements can be accommodated, subject to the vehicle's available capacity. Please let us know if you are travelling with large, oversized, or additional luggage.

Yes. Our drivers are required to meet the applicable South African licensing and regulatory requirements for the services they provide.

Yes. Passenger safety is one of our highest priorities. We aim to provide safe, reliable, and professional transportation while complying with applicable transportation requirements.

Yes. We offer corporate shuttle and transportation solutions for meetings, conferences, events, staff transportation, airport transfers, and business travel.

Yes. We can provide transportation for weddings, celebrations, conferences, sporting events, private functions, and other special occasions, subject to availability.

Yes. Full-day and extended transportation services can be arranged depending on your requirements. Contact us with your itinerary and we will provide a quotation.

Pricing depends on factors such as the destination, distance, duration, number of passengers, vehicle required, itinerary, and any additional services requested. A quotation will be provided based on your specific requirements.

We accept the payment methods communicated to you during the booking and quotation process. Payment requirements may vary depending on the type of booking.

A deposit may be required to secure your booking. The applicable deposit amount and payment deadline will be communicated when your booking is confirmed.

Your booking is confirmed once we have received the required booking information and any applicable payment or deposit, and Nembulu Tours has provided confirmation of the booking.

Yes. Booking changes and cancellations are subject to our applicable cancellation and amendment terms. Please contact us as soon as possible if you need to make a change.

For airport transfers, please provide your flight details when booking. Where possible, we monitor the provided flight information and adjust the pickup arrangements accordingly.

Please contact us as soon as you become aware of the cancellation. We will assist with adjusting or rescheduling your transfer where possible, subject to availability and our booking terms.

Yes. Services may be available on weekends and public holidays, subject to availability. Additional charges may apply depending on the service and booking requirements.

Yes. Early-morning and late-night transfers can be arranged in advance, subject to availability.

Yes. You can make a booking on behalf of another person. Please provide the passenger's correct contact details and travel information when making the booking.

Yes. We offer both one-way and return transportation services.

Yes. Large-group bookings can be accommodated depending on availability and vehicle requirements. Contact us with your group size and itinerary so we can arrange the appropriate transportation.

Please contact us as soon as possible with details of the item and the trip on which it was left. We will make reasonable efforts to locate and return lost property.

Yes. We welcome international visitors and can assist with airport transfers, tours, private transportation, and customised travel arrangements.

Yes. Our services are available to both local and international travellers.

Yes. Depending on your destination and interests, our team can assist with suggestions and help you create a suitable itinerary.

Yes. Return transportation can be arranged as part of your tour or shuttle booking.

We are happy to consider special requests. Please provide your requirements when making your booking so we can confirm whether we can accommodate them.

You can contact Nembulu Tours through the contact details provided on our website — phone, WhatsApp, or email. Our team will assist with bookings, quotations, tour enquiries, and general questions.